Empresas: Webhelp Portugal
About the job role:
Our IT American brand is widely recognized as the “world’s best search engine” because it is fast, accurate, and easy to use. It is also a manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks.
As a German Speaking Advisor for Tech and Smart Home Products, you will:
• Respond to inbound customer requests, document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback
We offer you:
• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package – shared accommodation and flight reimbursement
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Life at our company:
• Work in a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world
• New and modern offices in Lisbon, Oriente, Portugal.
Requisitos : We are looking for:
• Native or Proficient German (C2)
• Fluency in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Treat all data and personal information with the utmost confidentiality
• Keep up with the latest IT and tech-related trends
• Proactive, self-motivated and a great team player
Por favor, para apuntarte a este trabajo visita www.turijobs.com.