Supervisor Ritz Host – (Madrid)

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Empresa contratante:

Hotel Mandarin Oriental Ritz, Madrid

Empresas: Hotel Mandarin Oriental Ritz, Madrid
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel

Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel’s historic connections to the city, Spanish culture and art.

With a stunning and meticulous restoration that celebrates César Ritz’s pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain’s most celebrated chefs and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city’s most luxurious hotel.


Assist to Ritz Host Manager in all duties.
Deputizes to Ritz Host Manager in her absence.
Act all the times as Hotel Ambassador.
Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities.
Initiate contact with guests entering the hotel.
Ensure security of guestroom access.
Understand guest inquiries and provide responses.
Assist Doormen or Porters when appropriate.
Other duties as deemed appropriate by the Chef Concierge and Bell Captain.
Assist Concierge Colleagues with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested.
Work on amenities Plan from guest arrivers.
Check rooms to confirm everything is ready from guest arrivers.

Requisitos : Requirements:

Service-oriented mindset, great organizational and problem solving skills.
Previous experience in luxury environment.
Previous knowledge of the city of Madrid would be a plus.
Fluency in English and Spanish. Additional language would be a plus.
Manage the team and take decissions.
Successful candidate must possess legal work authorization in Europe.

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