Service Desk (English Speaker) 24×7, Alicante – Primer Empleo


Empresa contratante: Everis Spain

Salario: Sin Especificar

Service Desk (English Speaker) 24×7 en Alicante
Do you know our Everis iCenter? It is a High Performance Center specialized in the provision of technological infrastructure services. It covers a wide range of technologies in remote and multilingual mode for many other regions, and we are currently experiencing a significant growth, that´s why we need Service Desk profiles!

What do we offer? Permanent contract and a real professional career. We stand for a “Right People Right Place” philosophy, so that each professional can develop in the project that most appeals to him.

What would your responsibilities be?

Ticket management:
· Registry
· Classification and prioritization
· Scaling and monitoring
· Notification and closing

Execution 1 Level:
· Ticket management tool. Exceptionally call.
· Tickets end user.
· Exec. Procedures: incidents, requests and inquiries.
· Incident support level 1 and queries that can be resolved in remote.

· Microcomputer user support.
· Management contract manufacturer of hardware support.
· Verification and updating Inventory.
· Features and System Support Operating.
· Installing new software on computers.
· User Management.
· Preparation of new equipment.
· Reporting and case status.
· Escalation, requests and inquiries to other levels or manufacturer.
· Support Classroom / Remote of first second the headquarters level.
· CAU extension for resolving incidents that could not be remedied remotely.
· Coordination with performances by third parties.
· Keeping boardrooms (TV´s, PC´s, Video conferencing, etc..).
· Creating and updating internal documentation and user guides through Confluence
· Management AV.
· Analysis mail problems Google applications (Gmail)

hardware, , Primer Empleo


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