Recepcionista – (Madrid)

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Empresa contratante:


Empresas: Residencia
As a Receptionist you will be expected to deliver an exceptional customer experience, alongside excellent standards of service to ensure that students living within our clients property experience outstanding service and a friendly, safe and clean environment
You will provide an excellent support service, ensuring there is a friendly face in the reception area to resolve resident´ s problems as and when they arise both face to face and over the phone.

Willingness to work to a Rota that includes a variety of shift patterns including Bank Holidays / additional Holiday Cover

Duties in detail
Providing a front of house reception service
Welcoming visitors and contractors to the properties
Ensuring required maintenance or housekeeping works within the properties are reported and completed.
Processing customer bookings and payments
Chasing arrears
Conducting and logging room and communal area inspections
Identifying hazards, resolving risks and responding to alarm activations
Dealing with issues or incidents and involving the emergency services if required
Completing a variety of general administration tasks including incident logs and inspections
Ensure the communal lounges; lift lobbies, hallways and reception areas are kept clean
Support the on boarding of new members of the team
Attend and constructively contribute to team meetings
Sharing knowledge and supporting new ideas to improve processes
Contribute and support the growth of an urbanest team spirit

Tipo de puesto: Jornada completa
Horario: Rotativo de mañanas o tardes

Requisitos : Dotes comerciales
Passion y experiencia en el servicio al cliente cara a cara
Buen nivel de herramientas office / google drive / dropbox
Iniciativa y proactividad
Deseable experiencia en resolucion de conflictos
Experiencia en el trato de clientes
Buen nivel de inglés obligatorio
Otro idioma es un plus
Se descartarán a los candidatos que no cumplan los requisitos

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