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Porsche – spanish + portuguese advisor, Lisbon – (Lisboa)

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Empresa contratante:

Sitel Portugal


Empresas: Sitel Portugal
Sitel is a global people-driven company that delivers Customer Experiences to the world’s best brands.
Our commitment is to provide the best environment for our associates and allow them to grow and contribute to success.

From day one, Porsche has strived to translate performance into speed – and success – in the most intelligent way possible. This also applies to Porsche’s Customer Interaction Centers – the front office for Porsche customers and prospects as well as Porsche dealers worldwide.
The job
We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.
Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.)
Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
Outbound support (e.g. related Smart Mobility or e-Performance Services)
Case monitoring (Monitoring, handling and – if necessary – escalation of open cases)
Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs)

What you need to have
Spanish and Portuguese advanced level (minimum C2)
English advanced level (minimum C1)
Knowledgeable in Windows-based and Microsoft Office Applications
Excellent listening and written/oral communication skills in supported languages
High passion for automotive topics and digital technologies
Demonstrate out of the box thinking in order to resolve customer concerns
Proficient documentation and note-taking; must be able to clearly document information

Background.
Experience in the customer service/ call center industry is preferred
1 year working experience within technical areas; or 1 year working experience within automotive OEM customer service; or 3 years working experience within premium customer service with an affinity for technical/automotive topics at the same time

Apply today!

Requisitos :

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