Night receptionist – (Lisboa)

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Empresa contratante:

Rodamón Hotels & Hostels

Empresas: Rodamón Hotels & Hostels
At Rodamón we believe in creating welcoming, fun and inspiring environments for our guests and team. We pride ourselves on being a team of globally minded, genuinely caring and friendly individuals. It’s these values coupled with our unquenchable passion for service which created the unique culture that is Rodamón

We need a night Shift Receptionist to join our team in Lisboa.

Candidate will:
– Maintain a friendly, cheerful and courteous demeanour at all times
– Use suggestive selling techniques to sell rooms/beds and promote other services of the hostel
– Assist in registering guests and assigning rooms/beds
– Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
– Build strong relationships and liaise with all other department’s especially housekeeping, maintenance & reservations
– Performs other duties as assigned, requested or deemed necessary by management
– Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
– Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD
– Maintain the cleanliness and neatness of the front desk area
– Run the day end / night audit & police report
– Work closely with the Financial Department to ensure accounting coherence
Requisitos : Multitasking abilities
Being open to new people and ideas.
Friendly and polite.
Able to control emotions.
Able to empathize with others.
Ability to work under Pressure.
Ability to remain calm.

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