New business & onboarding assistant – (Lisboa)

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Empresa contratante:

ALTIDO Portugal

Empresas: ALTIDO Portugal
ALTIDO is a luxury hospitality provider for short-term rentals that works with homeowners, investors, and hoteliers to provide a flexible, safe and secure income stream. We are a hospitality business first and foremost thus we invest heavily in working with our clients to boost the desirability of their properties and provide a tailored experience for each carefully chosen guest.

Job Purpose

This exciting role has a very simple purpose: to assist with the smooth running of the New Business and Onboarding departments.

We manage over 200 properties in Lisbon with an expanding Coast & Country portfolio across Portugal. The Portugal team is ⅕ of a pan-Europe ALTIDO family with locations in England, Italy, Scotland, and Bulgaria. Your job will be to make sure that all of our new clients’ needs are met in a professional and thorough manner and that all onboarding processes and guidelines are followed correctly.

What is “onboarding”?

It is the crucial stage in between signing a contract with a new client and the first guests arriving for the trip of their lives.
This cross-departmental role will suit a conscientious, resourceful, organized, and client-focused individual.
If you are a creative and forward-thinking individual who can help us build and grow our brand, then this job is for you!

Key Responsibilities

– Work closely with the New Business Manager to assist with anything that they may require;

– Attend all onboarding visits and some new business meetings, when needed;

– Assist with curating a property up to the ALTIDO standard;

– Produce a detailed and accurate manual for each home;

– Fulfill all ad-hoc client onboarding-related requests;

– Ensuring properties are compliant with regulation;

– Managing and organizing the onboarding pipeline;

– Help create and implement a digital marketing roadmap in order to generate leads and brand awareness in line with our new business strategy.

Benefits and Perks:

– Discounted rates to stay in ALTIDO properties across all locations including a kickback scheme for friends and family bookings
– Annual discretionary bonus
– Regular team social events
– Flexibility to work from home
– Work phone provided
– Mileage allowance
– Job location: Rua da Boavista 78, 1200-068 Lisboa

Requisitos : Key Skills and Requirements:

Computer literate – G-Suite/Gmail/Slack, Google Docs, Hubspot, Kross, Airtable
Excellent communication, management and organization skills
Interest in property management and interior design
Strong attention to detail
Strong work ethic
Enthusiastic, efficient, and proactive

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