Linux Support Engineer, Barcelona


Empresa contratante: cPanel

Salario: Entre 30000 Euros y 30000 Euros Bruto/año

Linux Support Engineer en Barcelona.
Position Overview
Linux Support Engineers deliver premier world-class support. The cPanel WHM Linux Support Engineer I perform a variety of tasks to support cPanel customers by analyzing customer cPanel systems and diagnosing system-specific issues resolving those issues educating the customer regarding solutions best practices then verifying and reporting any defects as appropriate.

Essential Functions
Helps customers install configure and maintain cPanel on their servers
Troubleshoots issues with cPanel or related software components on customer servers and provides effective resolutions
Maintains successful customer relationships by maintaining a feedback score of 9.20 or greater
Maintains a high level of productivity as outlined in the Technical Support Operations Handbook
Files effective cases in relation to defects discovered during the investigation of an issue
Contributes to Company and Department Documentation efforts both internally and externally
Adheres to the policies and procedures of the department and company as outlined in the Technical Support Operations Handbook and the cPanel Company Handbook
Maintains technical expertise about cPanel software and monitors industry trends sharing this knowledge across the team.
Exemplifies the cPanel Core Values of Integrity Respect Collaboration and Follow-Through

linux, php, LAMP, cpanel, perl, mysql, apache, dns



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