Lead Voice Engineer TDM telephony, Barcelona


Empresa contratante: Michael Page

Salario: Sin Especificar

Lead Voice Engineer TDM telephony en Barcelona.
Perfil buscado (Hombre/Mujer) Previous experience within a Telco / IT Helpdesk environment would be ideal. Able to demonstrate a high level of capability from a second level perspective in Switched Voice and VOIP telephony. Experience of working within a team environment with full responsibility for fault resolution. To include taking ownership coordinating with internal and external teams and managing through to a satisfactory conclusion. Experience of working within a Technical role in a networking environment completing first level analysis and fault isolation. Either an industry recognised qualification in transmission IP Data VOIP or voice networks or equivalent experience and training relevant to a Second Level Technician. Nortel DMS Siemens EWSD and/or Sonus experience desirable Fluent in English (written and spoken) Able to interpret and present technical information in an easy to understand format. Demonstrate a flexible approach and an ability to operate effectively when faced with uncertainty and change be able to function effectively in a highly complex matrix organisation Able to demonstrate the developed skills needed to perform complex tasks and the ability to find solutions in a timely manner. The primary function of the Lead Techinical is to carry out first and v level analysis diagnostics fault isolation and fault resolution for customer reported incidents and enquiries. Detalles del cliente Multinational Company Descripción de la oferta Answer calls and Emails in regards to technical queries and incidents. Take ownership for resolving Customer queries and incidents as documented in the Work Instructions and for the categories relevant to role and area of expertise. Coordinate operational relationships and liaise with suppliers Build and manage Customer relationship. Create and follow up on communication plans agreed with Customers. Ensure records of work carried out are maintained accurately and on time to facilitate the smooth running of the business. Manage own workload effectively. Carry out systems checks to confirm service status configuration and presentation. Participate when requested in Continual Service Improvement initiatives representing the Service Centre and area of expertise. Provide training and coaching to new starters and less experienced team members and/or peers to assist with the on-going development of the team. Coordinate and provide input into reports for complex and major incidents for individual Customers. Participate and be available to work in the shift rota as required. (24/7) Oferta de empleo Oportunidades de carrera y desarrollo profesional



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