Italian customer advisor for ferries service – lisbon ***2000€ of signing bonus*** – (Lisboa)

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Empresa contratante:

Sitel Portugal

Empresas: Sitel Portugal
Do you want to help clients to find ferry tickets to extraordinary travels?
Are you an Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!

Our client is a ferry travel aggregator service across the globe that provides the most comprehensive portfolio in the Ferries Industry, offering an easy way to look, compare, and book tickets.

As a customer service specialist in this project, your daily responsibilities will include:

Provide support to users and solve customer queries regarding purchasing tickets through written and phone communication
Offering solutions to customers in order to help them discover travel possibilities in a fun, easy, and effortless way
Provide world class support service and offer solutions to our customers by ensuring timely follow-up, closure and feedback
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our SitelFit wellness program
Job stability
Life-long skills and experience
Excellent work culture

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Apply today!
Requisitos : To succeed in the role, you will need to have:

Native or proficient level of Italian (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal

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