French customer advisor for abbott – lisbon ***2000€ of signing bonus*** – (Lisboa)

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Empresa contratante:

Sitel Portugal

Empresas: Sitel Portugal
Do you want to contribute to healthcare and well-being around the world?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

Abbot create breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help people lead healthier lives, full of unlimited possibilities.

As a customer service specialist in this project, your daily responsibilities will include:

Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
Offer specialized customer support through written and phone communication
Provide information regarding purchasing procedures, orders’ tracking, and deliveries
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed our customer service quality goals, compliance regulations and productivity targets
Create amazing customer experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stability
Private healthcare & dental insurance (after six months of employment)
Continuous learning/development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
Requisitos : To succeed in the role, you will need to have:

Native or proficient level of French (C2)
Intermediate level of English (at least B2) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to sunny Lisbon, Portugal

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