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Customer support agent (english) (m/f) – (Faro)

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Empresa contratante:

arrivia Portugal


Empresas: arrivia Portugal
ABOUT THIS JOB:
We are looking for skilled Customer Service Representative to assist internal and external customers with any queries. This candidate should love helping people, love talking about travel and lifestyle products, and be driven by delivering outstanding customer service. This person must be able outcall customers, be able to work on own initiative and as part of a team. Our staff works with amazing people in brands that serve millions of members each year and directly improve the lives of all arrivia customers on a daily basis. We offer a fun working atmosphere, competitive pay, and fantastic travel perks.

RESPONSIBILITIES:
Communicate in English over the telephone
Offer subject matter expert consultation to our Members on program benefits
Service cruise and land-based travel products
Provide excellent customer service
Manage member information accurately in the company database
Work diligently to meet monthly key performance indicator goals
Payment collections
Resolving customer complaints/queries

QUALIFICATIONS/REQUIREMENTS:
Fluent English
Able to work legally in Portugal
Minimum high school diploma
1+ years’ experience in Customer Service or in the Hospitality industry
Basic knowledge of computers
Flexibility with schedules

BENEFITS:
Six-month renewable work contract including paid training (permanent home-based in Portugal)
Base salary + Food allowance + KPI Incentives
7h30/day, 5 days/week
Career opportunities and good work environment
Health insurance after the 3rd month in the company
Permanent home-based position (in Portugal)

Requisitos : Fluent English
Able to work legally in Portugal
Minimum high school diploma
1+ years’ experience in Customer Service or in the Hospitality industry
Basic knowledge of computers
Flexibility with schedules

Por favor, para apuntarte a este trabajo visita www.turijobs.com.

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