We are a fast growing short-term renting management company focus on offering a friendly and quality service.
We look for talented people who have a passion for customer satisfaction and high end service.
Reporting to the Operations Manager, the candidate objectives are:
* Welcome our guests and assure their well being through their stay;
* Management of our online reservations;
* Payment management;
* Answer customer inquiries by email, messaging and/or telephone;
* Improve overall customer service;
* Follow the company standards and engage with clients in order to create long-term customer loyalty;
* Reporting responsibilities;
* Cashier management.
Requisitos : * Written and spoken fluency in Portuguese and English languages is mandatory;
* Other languages are a plus;
* Strong communication skills (mainly written)
* Autonomous person, capable of acting quickly and solve challenges;
* Total schedule flexibility;
* Organized and can handle stress;
* Tourism or Hotel Management training is a plus.